We believe in transparency and taking care of the patient the way we would want to be cared for. That's why we include a limited complimentary warranty on every purchase of prescription eyewear.

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Policy on Exchanges & Returns

Our ultimate goal is your satisfaction. We are happy to exchange or refund your purchase within 30 days of the date of dispense, for any reason. 

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Warranty for Damaged Lenses or Frames

We understand accidents happen. We provide a complimentary one-time replacement for damaged or defective lenses, coatings, or frames for 12 months from the date of purchase, free of charge. Further replacements are subject to a prorated fee as determined by the shop. Spectacle prescriptions are valid for one year from the date of exam in the state of South Carolina regardless of the original location of refraction, so keeping a current script on file with our office is best in order to avoid any interruptions in your care. 

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Eyewear Maintenance

Just like any piece of precision equipment, your eyewear will need regular maintenance to perform its best. We offer free adjustments and cleanings for any eyewear regardless of the original place of purchase. A small fee can be expected for minor repairs that require pieces or parts to be replaced, or for any permanent modifications to be made to your eyewear. We reserve the right to refuse to service any eyewear based on our professional judgement. 

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